Please review these terms carefully — they govern your access to and use of the RAD CRM website and platform.
Welcome to the website of The Rad CRM, LLC ("Rad CRM", the "Company", "we," "us," or "our"), which offers a Software as a Service platform designed to facilitate relationships between loan officers and their prospects and customers. Rad CRM is not a lender or loan broker and nothing contained on our website or in our Software as a Service platform constitutes an offer to lend or solicitation of mortgage or other lending services.
Please carefully review the following Terms and Conditions ("Terms"), which govern your access to and use of our website ("Website") and Software as a Service platform ("Service") available at https://theradcrm.com. By accessing or using our Website and/or Service, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use our Website or Service.
We reserve the right to update or revise these Terms at any time. Continued use of the Website or Service following changes to these Terms constitutes your binding acceptance of the updated Terms. While we will make commercially reasonable efforts to post a notification on the Website when these Terms are revised, it is your responsibility to check this page from time to time to keep abreast of any changes made.
Use of our Website and Service are limited to adults over the age of 18 (or the age of majority in your jurisdiction) located in the United States or its territories. If you are accessing and/or using the Website or Service on behalf of an entity, you represent that you have the authority to do so and to bind the entity to these Terms. By accessing or using the Website or the Service you warrant and represent that you meet all eligibility criteria. It is our policy not to knowingly collect information from children under the age of 13, and if we learn that we have collected any such information, it will be deleted from our system.
We do not offer our Service to nor knowingly collect information from individuals or entities located outside of the United States. We explicitly prohibit providing us with any personally identifiable information ("PII") if you are located in any jurisdiction that has adopted the General Data Protection Regulation ("GDPR") or any similar regulations.
The Company provides a customer relationship management service for businesses located in the United States. Our Service allows users to create accounts, manage teams, upload content such as text and images, and access the Service from various locations across the United States. Service details, pricing, and features are available on our Website. Our Service is not intended for the sale or distribution of physical goods or products. We exclusively offer our Service in the form of Software as a Service ("SaaS").
If you create an account with us, you must provide accurate information during the registration process and you are required to maintain and update this information to keep it current, complete and accurate. You are also responsible for maintaining the confidentiality of your account credentials. You are liable for all activities that occur under your account. You agree not to share your login credentials or provide access to unauthorized individuals. The Company will not be liable for any loss or damage that may occur from your failure to comply with these security obligations. You must also comply with all applicable laws and refrain from using the Service for any fraudulent, illegal, or unauthorized purposes or any activity that may harm, disrupt, or compromise the Service or other users. You must also comply with all relevant advertising, solicitation, and any other regulations in your industry.
When you sign up for a subscription, you will select a service plan (the "Subscription") and you agree to pay all applicable Subscription fees. Subscriptions will be billed monthly on a recurring basis. We may (but are not obligated to) provide incentives for annual Subscriptions, which will be billed in full at the start of each annual term. All payment obligations are non-cancelable and non-refundable during the applicable billing period. Where the Service is billed according to the number of licenses in your account ("Seats"), you may increase your number of Seats at any time, billed on a prorated basis for the remainder of the then-current billing period. Decreases in Seats will not take effect until the next renewal term, and no refunds or credits will be provided for unused Seats during any billing period. You are responsible for all Seats provisioned, whether or not actively used.
Subscriptions will automatically renew for successive periods equal to the initial Subscription term (monthly or annual, as applicable) unless you cancel in accordance with the Company's cancellation procedures set forth below. Renewal fees will be charged at the Company's then-current rates, which may be changed from time to time at the Company's sole discretion. The Company will announce price changes on the Website and you will be deemed notified upon such posting. Any Subscription fees or other payments submitted to the Company are non-refundable, regardless of termination, a decrease in seats, or account termination.
You understand, acknowledge, and agree that Subscriptions will be subject to recurring billing until the billing period following the billing period in which you cancel your Subscription. You authorize the Company to charge all applicable fees due, including initial Subscription fees and renewal fees, overages (if applicable), and any applicable taxes, to the payment method you place on file with us. You are responsible for submitting and maintaining a valid payment method and complete, accurate billing and contact information. If your payment method becomes inactive or expired, or a charge fails and timely payment is not received, the Company may suspend or terminate your access to the Service until all outstanding amounts are paid in full. The Company may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law, and you shall be responsible for all reasonable costs of collection (including reasonable attorney's fees, court costs, and investigation costs).
You may cancel your Subscription at any time by logging into your account and following the cancellation procedures outlined in your dashboard, or by contacting our support team at support@theradcrm.com. All cancellation requests must be submitted at least 72 hours before your next billing date to avoid being charged for the following billing cycle.
Unless expressly set forth otherwise in these Terms or required by applicable law, all fees paid by you are final, non-refundable, and non-cancelable. Once a payment is processed, you will not be eligible for a refund or credit for any fees paid or accrued prior to the end of the billing period in which cancellation takes effect. No refunds or credits will be issued for any partial monthly or annual billing period, unused features of the Service, downgrades, or termination of the Service, whether initiated by you or by the Company. You further agree that any disruption in the Service, failure to use the Service, or dissatisfaction with the Service will not entitle you to a refund of any fees paid.
Notwithstanding the foregoing, the Company may, at its election and in its sole discretion, provide a refund, credit, or adjustment on a case-by-case basis. Any such action shall not create or be construed as creating any obligation or precedent for any past or future refund or credit to you or any third party. You acknowledge that you have read and agree to our no refund policy and that it is fair and reasonable given the cost of resources and time spent by the Company in provisioning infrastructure and software to create and support Subscription accounts.
Upon cancellation, your access to the Service, including our platform and all associated services, will terminate immediately. At that time, your account will be deactivated and your account data may be archived or deleted in accordance with our data retention policies. Upon receipt of notice of an intent to pause or cancel your account, the Company reserves the right to immediately restrict access to the account, including locking folders, assets, and features, or to cancel the Subscription account entirely, at our sole discretion.
We take customer concerns very seriously and are committed to resolving any issues promptly. If you have concerns regarding the Service or payment of fees related to your Subscription, you must notify us in writing of the details of your dispute within fifteen (15) days of the date on which the dispute arose or the disputed charge accrued. Failure to dispute a charge within this period constitutes a waiver of any claim relating to such charge.
You agree not to initiate any chargeback or payment reversal without first contacting the Company in writing (within no more than 15 days) and providing a reasonable opportunity to resolve the issue. Initiating a chargeback without following this process constitutes a material breach of this Agreement and may result in the immediate suspension or termination of your access to the Service. We reserve the right to dispute any chargeback, and if a chargeback is determined to be unwarranted, you agree to reimburse the Company for all reversed amounts as well as chargeback and bank fees, penalties, and related costs. These remedies are not exclusive.
Users may upload content that includes sensitive client information. You are solely responsible for the confidentiality and security of such content. We will not be liable for any breaches or unauthorized disclosures of information from your sub accounts. The collection of Social Security Numbers (SSNs), full or partial, is strictly prohibited within our system. This includes form submissions, file uploads, text fields, chat messages, email communications, or workflow automations. By using this system, you acknowledge and agree that you will not collect or store SSNs and that any accidental submission will be removed upon discovery.
As a condition of participation in the Service, you agree that you will not use the Website or the Service for any purpose that is unlawful, prohibited by these Terms, or not reasonably intended by the Company. Your use of the Service will be in conformity with the Company Code of Conduct, which is incorporated by reference into these Terms. We may remove any content or account at any time for any reason at our sole discretion.
Prohibited activities include, but are not limited to: acting in an abusive or threatening manner; intimidating or impersonating anyone; any illegal acts; any infringement of intellectual property rights; and any commercial activities not approved in writing by the Company. You will not post or make available content that is unlawful, harmful, defamatory, invasive of privacy, pornographic, hateful, false or deceptive, that infringes proprietary rights, constitutes spam or junk mail, advertises illegal services, contains viruses or harmful code, floods the Service, or uses forged identifiers.
You also agree not to: contact anyone who has opted out of communication from you; stalk or harass anyone; collect personal data for unlawful purposes; use automated means (spiders, robots, crawlers, data-mining tools) to download data; impose an unreasonable load on our infrastructure; attempt to gain unauthorized access to the Company's systems; or use bots to create Subscription accounts. RAD CRM reserves the right to suspend or terminate any account for violation of these Terms.
We expect all communication with our staff and representatives to be conducted with professionalism, respect, and courtesy. We reserve the right to refuse access to the Website or Service, or to suspend or terminate your Subscription(s) without refund or liability if, in our opinion, you engage in disrespectful, abusive, or harassing behavior.
All customer data, messages, text, files, images, video, sounds, or other materials ("Content") uploaded to, transmitted through, or linked from the Service are the sole responsibility of the person from whom such Content originated. The Company does not control and is not responsible for Content made available through the Service, and makes no representation or warranty as to its accuracy, completeness, or authenticity. We shall have the right (but not the obligation) in our sole discretion to refuse, delete, or move any Content for any reason.
All software, content, automations, workflows, templates, configurations, and other materials created within or provided through the Service and Website are and shall remain the exclusive property of Rad CRM. No proprietary content or configurations may be copied, modified, exported, transferred, or reused in any form. The Company does not provide snapshots, sub-account transfers, or any export of proprietary system materials. Upon cancellation, clients may export only their contact data; no other portion of the account, assets, or configurations may be transferred or removed.
If you believe that any content on our Website or Service infringes your copyright or other intellectual property rights, please send a written notice to support@theradcrm.com with: a physical or electronic signature of the copyright owner or authorized agent; identification of the copyrighted work; identification of the infringing material and its location; your contact information; a statement of good-faith belief that the use is not authorized; and a statement under penalty of perjury that the information is accurate and that you are authorized to act.
RAD CRM® is a registered trademark of Rad CRM, LLC and may not be used, modified, or reproduced without our express written consent. Third-party trademarks are the property of their respective owners. All content, including text, images, trademarks, and other intellectual property on our Website and Service, is the exclusive property of the Company. Upon purchasing a Subscription, you receive a limited, non-transferable license to use such content solely within your active Subscription account for your internal business purposes. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide, fully paid-up license to host, use, distribute, modify, run, copy, display, translate, and create derivative works of any content you upload, and a license to aggregate and/or de-identify information we collect, in accordance with our Privacy Policy.
Any feedback you provide is deemed non-confidential and non-proprietary. You grant us a perpetual, irrevocable, worldwide, royalty-free, and fully paid-up license to use, reproduce, modify, distribute, and incorporate such feedback into the Website and/or Service without compensation or acknowledgment.
From time to time we may offer promotions, credits, contests, sweepstakes, or other incentive programs ("Promotions"), subject to these Terms and any additional Promotion Rules. Promotions are void where prohibited and subject to all applicable laws. The Company may modify, suspend, limit, terminate, or revoke any Promotion at any time, and may disqualify any user or reclaim benefits if a Promotion is misused. Promotional credits have no cash value, are non-transferable and non-refundable, and may expire.
We are committed to digital accessibility and design services in accordance with ADA guidelines. Accessibility concerns may be reported to support@theradcrm.com.
With the exception of information protected under our Privacy Policy, any data or content submitted through the Service may be accessible to the public. You are responsible for safeguarding sensitive and confidential information. We cannot guarantee the privacy or security of emails or other electronic communications transmitted via the Internet. We collect and process personal data in accordance with our Privacy Policy; by using our Website or Service, you consent to that collection and use.
RAD CRM provides its Website and Service on an "as is" basis. Any use of our Website or Service is at your sole risk. RAD CRM expressly disclaims any and all warranties of any kind, whether express, implied, statutory or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that access will be uninterrupted or secure, nor that any results will be obtained from use of the Service, nor as to the availability, accuracy, or reliability of any feature or information obtained through the Website or Service.
To the fullest extent of the law, in no event will RAD CRM, nor its directors, officers, employees, personnel, or agents be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits or lost data. Notwithstanding anything to the contrary, RAD CRM's liability to you for any cause whatsoever will be limited to the amount paid, if any, by you to RAD CRM for your Subscription during the twelve (12) month period immediately preceding your notification of the claim, but in no case will RAD CRM's liability exceed $2,000. Nothing in these Terms will exclude or limit liability for fraud, death or personal injury caused by gross negligence, or any other liability which cannot be excluded under applicable law.
The Company may provide links to other websites or resources. We are not responsible for the availability of such external sites and do not endorse and are not responsible for any content, advertising, products, or materials available from them. The Company shall not be liable for any damage or loss caused by or in connection with use of or reliance on any such third-party content, goods, or services.
You agree to indemnify and hold harmless RAD CRM, its subsidiaries and affiliates, and their personnel, from and against any loss, liability, claim, demand, damages, costs and expenses (including reasonable attorney's fees, court costs, and claim investigation costs) arising out of or in connection with your use of the Service, your conduct in connection with the Website or Service, or any violation of these Terms, any law or regulation, or the rights of any third party.
These Terms are governed by the laws of the State of Idaho without regard to its conflicts of laws principles.
All disputes arising out of or relating to these Terms or your use of the Service shall be resolved through binding arbitration in the State of Idaho, and you and RAD CRM each waive the right to a jury trial. If arbitration is unavailable for any particular dispute, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Ada County, Idaho.
You and we agree that arbitration shall be conducted in the parties' respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis.
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Service and/or these Terms must be filed within one (1) year after such claim arose or be forever barred, except where prohibited by law.
Except for an active Subscription Agreement between you and RAD CRM, these Terms constitute the entire agreement between you and the Company regarding your use of our Website and Service. Any delay or failure to enforce any right shall not constitute a waiver. If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
By using our Website and/or Service, you agree to comply with these Terms. A breach of any term may result in suspension or termination of your access without liability on behalf of the Company.
Thank you for choosing Rad CRM. For questions or concerns regarding these Terms, please contact us at support@theradcrm.com.
These Terms were last updated on April 3, 2026.
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